--- title: Privacy Policy - Kexim description: Kexim Privacy Policy - How we collect, use, and protect your personal data on India's trusted import-export B2B marketplace. --- India's Trusted Import Export B2B Marketplace - Serving 50+ Countries [contact@kexim.co](mailto:support@kexim.co)[+91 70119 95460](tel:+917011995460) [Kexim](https://www.kexim.co?hsLang=en) [Home](https://www.kexim.co?hsLang=en) [Products](https://www.kexim.co/products?hsLang=en) [Services](https://www.kexim.co/services?hsLang=en) [About Us](https://www.kexim.co/about?hsLang=en) [Privacy Policy](https://www.kexim.co/privacy-policy) Legal & Compliance # Privacy Policy We are committed to protecting your privacy and ensuring the security of your personal data. This policy explains what we collect, why we collect it, and how you can control your information. Effective Date: 1 January 2025 Last Updated: 10 May 2026 Applicable to: Website & Mobile App Compliant with IT Act 2000 & DPDP Act 2023 Contents 1. [Who We Are](https://www.kexim.co/privacy-policy#s1) 2. [Information We Collect](https://www.kexim.co/privacy-policy#s2) 3. [How We Use Your Data](https://www.kexim.co/privacy-policy#s3) 4. [Data Sharing & Disclosure](https://www.kexim.co/privacy-policy#s4) 5. [Cookies & Tracking](https://www.kexim.co/privacy-policy#s5) 6. [Data Retention](https://www.kexim.co/privacy-policy#s6) 7. [Data Security](https://www.kexim.co/privacy-policy#s7) 8. [Your Rights](https://www.kexim.co/privacy-policy#s8) 9. [Children's Privacy](https://www.kexim.co/privacy-policy#s9) 10. [Third-Party Links](https://www.kexim.co/privacy-policy#s10) 11. [Policy Updates](https://www.kexim.co/privacy-policy#s11) 12. [Contact Us](https://www.kexim.co/privacy-policy#s12) Questions about your data? [contact@kexim.co](mailto:contact@kexim.co) [Back to Top](https://www.kexim.co/privacy-policy#top) This Privacy Policy applies to **Kexim** (operated by **Kexim Dealers Pvt. Ltd.**), accessible at **www.kexim.co** and through the Kexim's mobile application HipTok - Hydroponics Intelligent Platform on Google Play. By using our platform, you agree to the collection and use of information as described here. 1 ## Who We Are Kexim is India's trusted import-export B2B marketplace, connecting verified suppliers, manufacturers, and global buyers across 50+ countries. We facilitate trade in PET resin, spices, medical devices, borosilicate glassware, timber, and hydroponic solutions, with end-to-end logistics and supply chain services. **Data Controller:** Kexim Dealers Pvt. Ltd. **Email:** [contact@kexim.co](mailto:contact@kexim.co) **Phone:** +91 70119 95460 **Website:** www.kexim.co 2 ## Information We Collect We collect information to provide and improve our marketplace services. | Category | Examples | Source | | --- | --- | --- | | Identity Data | First name, last name, company name, GST number, business type | Provided by you at registration | | Contact Data | Email address, phone number, WhatsApp number, billing/shipping address | Provided by you | | Transaction Data | Orders placed, payment amounts, subscription plan | Generated during use | | Payment Data | Razorpay transaction ID, UPI reference (we do not store card numbers) | Razorpay payment gateway | | Technical Data | IP address, device type, OS version, browser, app version, session logs | Automatically collected | | Usage Data | Pages visited, search queries, products viewed, time on platform | Automatically collected | | Communication Data | Messages sent via the platform, WhatsApp inquiries, support tickets | Provided by you | **We do not collect sensitive personal data** such as government ID numbers, biometric data, health data, or financial account credentials. Payment processing is handled entirely by Razorpay and UPI under their respective privacy policies. 3 ## How We Use Your Data | Purpose | Legal Basis | | --- | --- | | Create and manage your account | Contract performance | | Process orders, payments, and subscriptions | Contract performance | | Connect buyers and sellers on the marketplace | Contract performance / Legitimate interest | | Send transactional notifications | Contract performance | | Send marketing emails and WhatsApp messages (with consent) | Consent (opt-out available) | | Improve platform features and analyse usage | Legitimate interest | | Verify business identity and prevent fraud | Legal obligation / Legitimate interest | | Comply with Indian tax and regulatory requirements | Legal obligation | 4 ## Data Sharing & Disclosure We do not sell, rent, or trade your personal data. We share your information only in the following limited circumstances: - **Verified Trading Partners:** Relevant contact details are shared with suppliers or buyers to facilitate the trade when you make an inquiry or place an order. - **Payment Processors:** Razorpay and UPI receive transaction data required to process payments securely. - **Logistics Partners:** Address and order data may be shared with freight and logistics providers for shipment tracking and delivery. - **CRM Tools:** We use HubSpot for CRM and marketing automation. Data shared is governed by HubSpot's privacy policy. - **Legal Requirements:** We may disclose data to Indian government authorities, courts, or law enforcement when required by law. - **Business Transfer:** In the event of a merger or acquisition, user data may be transferred with appropriate notice to users. 5 ## Cookies & Tracking Technologies Our website and mobile app use cookies and similar tracking technologies to enhance your experience and analyse platform performance. | Cookie Type | Purpose | Opt-Out | | --- | --- | --- | | Essential | Session management, login state, security tokens | Not possible (required for function) | | Analytics | Page views, bounce rate, user journey (Google Analytics) | Browser settings | | Marketing | Retargeting ads, HubSpot tracking pixel | Consent banner / opt-out link | | Preference | Language, search filters, display preferences | Browser settings | 6 ## Data Retention - **Account Data:** Retained for the lifetime of your account plus 3 years after account closure. - **Transaction and Payment Records:** Retained for 7 years as required by Indian tax law (GST Act). - **Marketing Data:** Retained until you withdraw consent or unsubscribe. - **Technical Log Data:** Retained for up to 12 months for security and debugging purposes. Upon expiry of the retention period, your data is securely deleted or anonymised. 7 ## Data Security - HTTPS / TLS encryption for all data in transit between your device and our servers. - Payment data is handled exclusively by PCI-DSS compliant processors (Razorpay). We do not store card numbers or CVVs. - Access to personal data is restricted to authorised Kexim personnel on a need-to-know basis. - Regular security assessments and vulnerability scanning of our platform. - Secure, encrypted cloud storage with access logging and audit trails. In the event of a data breach affecting your rights and freedoms, we will notify affected users and relevant authorities within 72 hours of becoming aware, as required by applicable law. 8 ## Your Rights Under India's Digital Personal Data Protection (DPDP) Act 2023, you have the following rights: 📋 Right to Access Request a copy of the personal data we hold about you. ✏️ Right to Correction Request correction of inaccurate or incomplete data. 🗑️ Right to Erasure Request deletion of your data, subject to legal retention obligations. 🚫 Right to Withdraw Consent Withdraw consent for marketing or non-essential processing at any time. 📦 Right to Data Portability Receive your data in a structured, machine-readable format. 🛑 Right to Object Object to processing based on legitimate interest or for direct marketing. To exercise any of these rights, email [contact@kexim.co](mailto:contact@kexim.co) with the subject line "Data Rights Request". We will respond within 30 days. 9 ## Children's Privacy Kexim is a B2B marketplace intended exclusively for business use by individuals aged **18 years and older**. We do not knowingly collect personal data from children under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at [privacy@kexim.co](mailto:privacy@kexim.co). 10 ## Third-Party Links Our platform may contain links to third-party websites including payment gateways, logistics portals, and social media sites. Once you leave our platform, this Privacy Policy does not apply. We encourage you to read the privacy policies of any third-party sites you visit. 11 ## Changes to This Policy - We will update the "Last Updated" date at the top of this page when changes are made. - We will send a notification via email or in-app alert to registered users for material changes. - Where required by law, we will request renewed consent for significant changes to data processing activities. Your continued use of Kexim after the effective date of any changes constitutes your acceptance of the revised policy. 12 ## Contact Us ### Kexim Data Protection Team We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, the response window is 30 days. Email[contact@kexim.co](mailto:contact@kexim.co) Support[support@kexim.co](mailto:support@kexim.co) Phone+91 70119 95460 WhatsApp[+91 70119 95460](https://wa.me/917011995460) Website[www.kexim.co](https://www.kexim.co?hsLang=en) Website[www.kexim.org](https://www.kexim.org) Kexim 2025-2026 Kexim Dealers Pvt. Ltd. All rights reserved. [Home](https://www.kexim.co?hsLang=en) [About](https://www.kexim.co/about?hsLang=en) [Contact](https://www.kexim.co/contact?hsLang=en) [Privacy Policy](https://www.kexim.co/privacy-policy) [Terms of Use](https://www.kexim.co/terms?hsLang=en)